Why Your Business Needs a Custom Chatbot, Not Just ChatGPT

In the race for efficiency, every business is looking to leverage Artificial Intelligence. While tools like ChatGPT are brilliant for general knowledge and creative brainstorming, they fall short where your business needs precision: customer service and internal support.

At CitCom, we’re thrilled to introduce ChatCom, a powerful new AI support facility powered by AIServe247. It’s the next evolution in customer support. A bespoke AI assistant trained exclusively on your business, making it far superior to any generic LLM (Large Language Model) on the market.

Why General AI Fails and Custom AI Excels

Generic AI assistants like ChatGPT are trained on the entire public internet. While they possess vast general knowledge, they cannot access your specific pricing sheets, internal processes, or nuanced product details. This leads to generalised, often inaccurate, and ultimately unhelpful responses for your customers.

Here’s how a custom-trained solution like ChatCom gives you the edge:

Accuracy and Relevance: Shutting Down Guesswork

• The Problem with Generic Bots: They “hallucinate” or pull irrelevant information when asked about your unique business.
• The ChatCom Solution: We eliminate guesswork. ChatCom is manually trained on up to 60 pages of your content. Including your FAQs, service documents, and policy pages.
• Proven Success: The ChatCom assistant on iqosteo.com is currently answering 90% of questions within just one response. That’s efficiency you can trust.

Controlling the Conversation: Protecting Your Brand

• The Problem with Generic Bots: They speak in a default voice, and their answers are unpredictable, risking brand misalignment.
• The ChatCom Solution: You control the output. ChatCom will only provide answers derived from the information you supply. This is vital for brand integrity and legal compliance.
• Crisis Control: On one e-commerce client’s site, the ChatCom assistant is handling 80% of customer complaints. Complaints that were actually intended for a copycat company. This instantly intercepts negative feedback and protects the client’s reputation.

Boosting Team Efficiency: Saving Time and Money

• The Problem with Generic Bots: You still need human staff to filter and answer all routine internal and external queries.
• The ChatCom Solution: Free up your team for strategy and high-value work. ChatCom automates query handling, allowing human agents to focus on complex issues.
• Internal Gains: The assistant on webhq.uk, is reducing repetitive questions from schools asking about work experience, saving us valuable time in writing individual responses.
• The Bigger Picture: Studies show that AI chatbots can handle up to 80% of routine inquiries, leading to up to a 30% reduction in customer support costs overall.

ChatCom: Key Functions Powering Your Efficiency

Powered by AIServe247, ChatCom is designed to be the ultimate efficiency

• 24/7 Support: Round-the-clock availability ensures no customer enquiry is missed. For complex questions, the system is trained to seamlessly obtain contact details and pass the query to a human agent.
• Seamless Integration: It integrates easily with your existing infrastructure, including any website, mobile apps, or internal systems.
• Advanced Capabilities: Includes live data integration, performing calculations, and custom-coded integrations with internal systems.

Accelerate Solutions, Control the Conversation.

If you are serious about gaining control over your customer interactions and accelerating your support solutions, a generic chatbot won’t cut it. You need the precision, control, and proven accuracy of a custom-trained solution.

Ready to solve customer queries instantly and ensure your brand is accurately represented 24/7?

Let’s validate your use case with zero commitment and set up a demo of ChatCom today!